FAQ & SHIPPING
ORDERS & PAYMENT
When will my order be processed?
Your order will be processed within 1-2 business days (not applicable to Bespoke / Custom services). Thereafter you will be notified via email or sms with a tracking number when your order has been shipped out.
Do I need to set up a VLT account to make a purchase?
If you would like to stay updated with us and receive exclusive offers Create An Account with us.
Can I cancel / exchange / refund my order?
What currency are your prices stated in?
All prices on our website are stated in Malaysian Ringgit (RM).
Upon checkout, payments can be made via credit/debit card or online bank transfer.
For online bank tansfers, your order will be shipped as soon as we receive your payment.
Name: VLT ATELIER
Account: 302 677 554 101
Bank/ Swiftcode: HSBC Malaysia / HBMBMYKL
For our reference: please include your invoice number in the transfer details
Delivery within Malaysia
Is my jewelry insured during shipment?
Please take note that we use trusted courier services, as such, VLT is not liable for shipments that have been scanned as delivered.
Do you require a signature upon delivery?
Can I track my order?
Yes, once your order has been shipped you will notified via email or sms with a tracking number. If you need help finding your tracking number please contact us.
International duties, customs and tax
International delivery time and cost
We ship to the below stated countries via DHL Express (includes insurance).
Shipping is complimentary for orders above RM3,000 (nett). For orders below RM3,000 (nett) a shipping fee will be charged to your order.
If your delivery country is not listed below, kindly contact us to assist you with your order.
Our note on Covid-19
Are your jewelry pieces solid gold, gold vermeil, gold plated or silver?
All VLT jewelry are made from solid gold only (in 14K and 18K solid gold), as we believe in high quality materials for our products. We do not use gold vermeil, gold plating or silver.
Our pieces are available in yellow, rose and white gold (and are nickle safe).
What is the difference between 14K and 18K gold?
14K Gold compromises of 58.3% pure gold, 18K compromises of 75% pure gold. Read more.
Do your use conflict free diamonds and stones?
Will the colour of gold, gemstones and pearls look exactly like the pictures as seen on the website?
Do you provide engraving services?
Repair and reconditioning service
Exposure to elements such as perspiration, air pollutants, perfumes, soaps and lotions can dull jewelry appearance overtime- reconditioning (polishing/ replating) will help your piece look new again.
Replacement Earring / Stud Orders
If you have lost your earring stud/ backing and need a replacement, contact us.
However, in some circumstances, matching stud shapes may not be possible due to the unique nature of VLT designs.